Supplier Relationship Management

Develop and maintain positive supplier relationships

Is it right for me?
This one-day course provides an understanding of the strategic importance of effective
supplier relationship management (SRM) to your organisation. It will cover the growing
importance of supplier relationships in terms of innovation, risk management and competitive
advantage.

What will I learn?
By the end of this course you will be able to:
 Define SRM and what it means for your organisation
 Implement appropriate SRM practices during the procurement life cycle
 Develop strategies for improving and/or maintaining positive relationships
 Demonstrate skills for regularly reviewing relationships and how to take positive action

What key points will the training cover?
 Understanding the buyer-supplier relationship
 The role and attributes of an effective supplier relationship manager
 Key SRM strategies
 Collaborative working
 Conflict resolution
 Supplier development
 Stages
 Incentivisation