Supplier performance – measurement and management

Ensure your suppliers are achieving and maintaining positive working behaviours

Is it right for me?

This one-day course will provide guidance on maintaining strong supplier performance,

with particular focus on the measures and performance criteria by which the suppliers will be

assessed. Delegates will understand how to set and get agreement for appropriate and

workable targets. The course will also explore how to regularly evaluate supplier performance

and how to address performance issues.

What will I learn?

By the end of this course you will be able to:

 Understand the benefits of regular supplier performance management

 Identify and develop appropriate key performance indictors (KPIs)

 Carry out regular assessment and evaluation of suppliers using a variety of mechanisms

and techniques including the use of service level agreements (SLAs)

 Develop strategies to reinforce positive working behaviours and prevent poor performance

What key points will the training cover?

 Performance management process

 Key performance indictors (KPIs)

 Target setting

 Assessment and evaluation tools and techniques

 Service level agreements (SLAs)

 Agreeing SLAs

 Mechanisms for monitoring SLAs

 Performance reviews, outcomes and action plans