ISM Endorsed Certified Customer Service Professional

This certified five-day course covers most subjects required by anyone interacting directly with internal or external customers. The course tackles the most appropriate behavior and communication with customers and the tools and techniques used to analyze the level of service and improve it to ensure customer delight. The course also allows participants to show they've learned the concepts by passing a test. If they do, they'll get the highly sought-after Meirc Professional Certificate (MPC) in addition to the regular certificate of attendance. The course is ISM-endorsed for high-quality adherence.