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| Dr. Karl J. Koller, Expert for Business Excellence and Change Management He is the Director of the Institute for Total Quality Management (ITQM), Zurich, Switzerland. He earned a master's degree in business administra- tion (MBA) and received his doctorate in management from the University of St. Gallen, Switzerland. Dr. Koller is an Assessor for the EFQM Excellence Award and an international accredited adviser/trainer of the European Foundation for Quality Management (EFQM), Brussels, a Six Sigma Black Belt (ASQ), a Prosci Certified Change Practitioner, and a QFD Black Belt (QFDI). | |||
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